Terminal Management IoT System

Position: Terminal Management System
Location: Houston, TX (Onsite)

•  TMS (Terminal Management System) – TMS6 / TMS7 support and troubleshooting
•  Linux / Red Hat – command-line operations, log analysis, service and process management
•  MySQL – basic queries, transaction and data validation
•  OT integrations & transaction flow knowledge – Toptech, Tabs/TDS, Digi, Railman
•  Ability to troubleshoot application, system, and integration issues in an OT environment
•  Flexible to work in night shifts
•  Willing to participate in rotational on-call support

Secondary ITSM / Operational Skills
•  Incident Management – issue triage, troubleshooting, and resolution
•  P1 / P2 Incident Handling – experience in participating critical incidents and participating in bridge calls
•  Root Cause Analysis (RCA) – identify root causes and implement corrective / preventive actions
•  Vendor Escalations – coordination with third-party vendors for issue resolution and tracking
•  Experience working within ITSM processes (incident, escalation, communication, closure)

Mandatory Work Requirements as TMS support is critical

•  Flexible to work in night shifts
•  Willing to participate in rotational on-call support