Customer Service Representative - Healthcare

Customer Service Representative – Healthcare

Full-time

Customer Service Representative – Healthcare 
Location : On-site in Chester, VA 
Hourly Base Pay: $16.75/hr. p lus up to $3,280 in bonus opportunities for eligible new hires.*
Flexible Limited-Service Full-Time schedules available 
Site Hours : Monday - Sunday, 8 a.m.

• Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.

Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You!

Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. 
We provide a competitive package designed to support your success both inside and outside work:
~

Work/Life Balance Support :   Flexible schedules that meet your lifestyle!

~ 10% shift differential for evening shifts 
~ Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

~ Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

~ Comprehensive Insurance Coverage :   Company paid, base employee Medical   Coverage

~ Paid accrued Sick Leave, PTO, and 11 paid holidays

~ Maximus Wellness Support :   Employee Assistance Program (EAP), Employee Wellness, and Discount Programs

~ Meaningful Work with Impact :   No cold calling, sales, or collection calls required!

• Bonus amounts and payout timing may vary.

Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

~-Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

~-Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

~-Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

~-Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

~-Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

~-Maintain up-to-date knowledge of client regulations and policies

~-Report problems that occur via the online system so they can be addressed by the appropriate parties

High School diploma or equivalent with 6 months of customer service experience.

• Must be able to speak and read English clearly, professionally and fluently.

~-Must participate and certify in internal CCO training to begin this role.

~-Medicare will be expected to participate in and certify in internal Tier I Claims   Part A , Claims Part B, and Claims DME training   at a later date   to complete your Tier I   training   for this role.

~-May be required to work overtime and scheduled holidays.

~-Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to   perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until   completion   of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

#We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  applicantaccom@maximus.