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Technical Engineer - CCA Application - Cloud Tech AWS / Google Cloud Platform

Infinite Computer Solutions (ICS)Atlanta, GA🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationAtlanta, GA, United States
MicroservicesSQLAWSComplianceData PrivacyFive9GenesysGoogle CloudHIPAARESTCI/CDITIL

Job description

Technical Engineer – CCA Application (AWS/Google Cloud Platform) | Healthcare | Onsite

Experience: 3-5 Years
Location: Onsite

<>Role Summary

Seeking a Technical Engineer with experience in CCA (Contact Center Applications) and AWS/Google Cloud Platform cloud platforms to support, maintain, and enhance healthcare customer service and operational applications.

<>Key Responsibilities
  • Support and troubleshoot CCA applications in AWS/Google Cloud Platform environments.
  • Monitor application performance, availability, and system health.
  • Manage integrations with APIs, databases, and healthcare applications.
  • Collaborate with business and technical teams to deliver scalable solutions.
  • Support deployments, upgrades, incident resolution, and release activities.
  • Ensure adherence to healthcare security, privacy, and compliance standards.
<>Required Skills
  • 3-5 years of experience in application support, cloud engineering, or technical operations.
  • Hands-on experience with Contact Center Applications (CCA).
  • Strong knowledge of AWS and/or Google Cloud Platform cloud services.
  • Experience with REST APIs, microservices, SQL, and application integrations.
  • Familiarity with monitoring tools, troubleshooting, and CI/CD practices.
  • Strong analytical, problem-solving, and communication skills.
<>Healthcare Domain Experience
  • Experience supporting Healthcare Payer and/or Provider applications.
  • Knowledge of Member Services, Care Management, Claims, and Contact Center operations.
  • Understanding of healthcare data privacy and compliance requirements (HIPAA preferred).
<>Preferred Qualifications
  • AWS and/or Google Cloud Platform certification preferred.
  • Experience with Amazon Connect, Genesys, NICE CXone, Five9, or similar contact center platforms.
  • Familiarity with ITIL, incident management, and service operations.
<>Work Schedule

Must be available to work during EST/ET business hours (typically 8:00 AM - 5:00 PM EST/ET) and provide operational support as required.

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