SAP Application Support Specialist

SAP Application Support Specialist
Plano, TX

Position Summary
Provides Tier 1 Voice of Customer (VOC) support for a major consumer electronics client operating on SAP S/4HANA, applying technical and analytical skills to troubleshoot and resolve business-critical system issues.
Responsibilities
• Provide Tier 1 VOC support to end users on the SAP S/4HANA platform
• Investigate, analyze, and troubleshoot issues; escalate as appropriate
• Review source code and system configurations for root cause analysis
• Collaborate with internal IT, SAP functional, and technical teams
• Document customer interactions, issue details, and resolutions
Requirements
• Bachelor's in Computer Science, Information Technology, or related discipline
• 2+ years in software development (VB, C#, Java, or equivalent)
• SAP/S/4HANA exposure preferred but not required
• RDBMS experience (Oracle, MS SQL, MariaDB) preferred
• Strong analytical, diagnostic, and problem-solving abilities
• Excellent communication skills; prior client-facing experience preferred

Best Regards,
Praveen