Senior ITSM & ServiceNow Lead - Governance & Analytics

Toyota Finance Australia is seeking a Senior Service Management Specialist to lead the maturity and governance of ITSM practices and optimise the ServiceNow platform. Reporting to the Service Management Lead, you will drive analytics, dashboards and KPI governance while collaborating with IT teams and vendors to improve service performance and compliance.

You will bring ITIL expertise, ServiceNow proficiency, and a proven track record in incident, problem and change management to enable