Membership Sales & Guest Engagement

Lead membership operations across hotel clusters in Bengaluru to drive sales, revenue, and profitability.
Drive in-hotel membership sales through strong lobby presence, guest interactions, and conversion of hotel footfalls
Ensure high visibility of membership programs across key hotel touchpoints including lobby, outlets, and front desk
Drive member acquisition through walk-ins, referrals, digital enquiries, partnerships, and activation initiatives
Maximize conversion across all sales channels including in-hotel sales, voice, outbound campaigns, digital enquiries, website leads etc

Hotel Partnerships & Business Leadership

Build strong relationships with Hotel GMs and leadership teams to drive program success
Conduct regular business reviews and performance monitoring with partner hotels
Drive collaboration between hotel teams, marketing, operations and corporate functions
Identify new business opportunities, local partnerships and activation opportunities within hotels

Digital Orientation

Champion TLC DigiTech's digital-first approach across partner hotels
Promote digital adoption and awareness of membership platforms including website, App, online renewals and customer engagement tools within teams and hotel
Support digital campaigns, social lead generation, influence engagement, and data-led sales optimization

Team Management & Operational Excellence

Lead recruitment, productivity, grooming, and performance of hotel-based sales teams
Ensure compliance with operational, audit, and customer service standards
Maintain a strong member-first approach across all hotel operations

Cluster Manager

Quick Overview