functional Testing UAT PM Lead (w2 Only )

Role Descriptions:
Testing & Quality Skills
* 8+ years of professional experience in manual software testing or quality assurance
* Demonstrated experience designing and executing test cases for e-commerce, contact center, or transactional web-based systems
* Strong understanding of the Software Development Lifecycle (SDLC) and where UAT fits within it
* Experience with functional, regression, integration, and end-to-end testing types
* Ability to write clear, structured, and thorough test cases from business requirements, user stories, or process documentation
* Familiarity with defect management tools (e.g., JIRA, Azure DevOps, or similar)
* Experience with test case management platforms for organizing and executing test scripts at scale
* Quality-focused, deeply analytical, and strong problem-solving skills — comfortable navigating ambiguity

Technical & Domain Skills
* Working knowledge of web application behavior (front-end UX/UI interactions, forms, search, filters, exports)
* Understanding of transactional back-end processes (order management, customer account workflows, or commerce flows)
* Ability to validate data accuracy and system output against defined business rules and expected outcomes
* Familiarity with test environments, including basic troubleshooting of environment-related test blockers
* Proficiency in documenting and communicating findings clearly in written form

Professional Experience
* Experience operating as a tester within a cross-functional UAT program or large-scale technology project
* Demonstrated ability to execute at volume — managing multiple test cases and cycles simultaneously under program timelines
* Track record of contributing to quality outcomes with minimal supervision
* BA/BS degree in a technical or business field, or 10+ years of relevant professional testing experience

Preferred Qualifications
* Experience testing contact center technologies, especially telecommunications and eServices (chat / task / email) solutions
* Background in e-commerce or retail platform testing, including order lifecycle, customer identity, or product catalog systems
* Experience with SAP-based commerce workflows (S4 preferred) or similar ERP-integrated transactional systems
* Familiarity with Agile/Scrum methodologies and participation in sprint-based testing cycles
* Exposure to basic test automation concepts — understanding when manual vs. automated testing is appropriate
* ISTQB Foundation Level certification or equivalent quality assurance credential
* PMP or Project Management certification is a plus
* Demonstrated ability to establish trust with partner teams and serve as a reliable testing collaborator
* Exhibits a genuine passion for quality, continuous process improvement, and innovation in testing practices

Soft Skills & Competencies
* Communicates with clarity — both written and verbally, with the ability to translate technical findings into business-readable defect reports and status updates
* Detail-oriented — brings rigor and consistency to test execution, never cutting corners on documentation or traceability
* Collaborative team player — works effectively alongside fellow testers, Module Leads, UAT Leads, and Apple partner teams
* Self-motivated and accountable — takes ownership of assigned test scope and proactively surfaces issues without waiting to be asked
* Adaptable — comfortable working in a fast-paced, globally distributed, and evolving program environment
* Inclusive mindset — contributes to a culture where everyone belongs and is inspired to do their best work; demonstrates respect for differences and curiosity to learn

Skills: Project Management~Functional Testing