ITSM Test Lead

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Job Description

We are seeking a skilled and experienced ITSM Test Lead to join our team in Sydney. The successful candidate will play a critical role in ensuring the delivery of high quality IT Service Management (ITSM) solutions by leading testing efforts and collaborating with cross functional teams. This role requires a proactive individual with a strong background in functional testing, test evaluation, and ITIL 4 Foundation principles.

Key Responsibilities

• Test Planning and Execution: Develop and execute comprehensive test plans, test cases, and test scripts to ensure the delivery of high quality software solutions.
• Collaboration: Work closely with cross functional teams to identify, prioritize, and address testing requirements throughout the project lifecycle.
• Issue Resolution: Conduct root cause analysis and troubleshoot issues to ensure timely resolution and minimize project delays.
• Industry Best Practices: Stay updated with the latest industry trends and best practices in functional testing to enhance testing strategies and methodologies.
• Process Improvement: Contribute to the development and continuous improvement of testing methodologies, processes, and tools.
• Test Evaluation: Leverage experience in Defence projects and the ServiceNow Automated Test Framework to evaluate and validate ITSM solutions effectively.
• ITIL 4 Foundation Certification Process Design: Apply ITIL 4 Foundation principles to support process design and ensure alignment with ITSM best practices.

Qualifications and Skills

• Proven experience as a Test Lead or similar role, with a focus on ITSM projects.
• Strong expertise in functional testing, test evaluation, and troubleshooting.
• Hands on experience with the ServiceNow Automated Test Framework is highly desirable.
• Familiarity with Defence projects and their unique testing requirements.
• ITIL 4 Foundation Certification (or willingness to obtain).
• Excellent problem solving and analytical skills, with a keen eye for detail.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Clearance Requirement

• NV1 security clearance is mandatory for this role.

Why Join Us?

This is an exciting opportunity to contribute to impactful programs and services within a dynamic and collaborative environment. You will work alongside experienced professionals, gain exposure to cutting edge technologies, and play a vital role in driving program success.

If you are passionate about program management and meet the above qualifications, we encourage you to apply.

Additional Requirements

Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance (NV1). This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations. Must be willing to work onsite 5 days per week.

Benefits of Working at Accenture

• 18 weeks paid parental leave
• Long & short term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace
• Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year's Diversity & Inclusion Index!