AI Product Manager - Customer Experience & Employee Workflows (W2 Only)

Role Summary:
We are seeking an AI Product Manager focused on transforming customer and employee workflows through AI-enabled products. This role requires strong customer engagement, product thinking, project execution, and the ability to independently turn ambiguous business problems into valuable user experiences.

Key Responsibilities:
Engage directly with customers and stakeholders to understand needs, pain points, and workflows.
Conduct user research and translate findings into product requirements and priorities.
Identify opportunities to apply AI to improve customer experience and streamline processes.
Define product success metrics related to adoption, engagement, retention, usability, and business value.
Own the product roadmap, backlog, execution plan, and stakeholder communication.
Work closely with engineering, data science, design, and business teams to deliver solutions.
Proactively identify problems, recommend solutions, and drive work forward with limited oversight.
Manage delivery activities, dependencies, risks, and priorities in the absence of a dedicated project manager.

Preferred Qualifications:
Experience in product management, customer experience, business analysis, or product delivery.
Working knowledge of AI products, generative AI, machine learning, RAG, and AI agents.
Strong communication, stakeholder management, user research, and facilitation skills.
Experience defining and measuring the success of AI-enabled products.
Automotive industry or automotive workflow experience is preferred.
Comfortable working in an ambiguous, fast-moving product development environment.
Curious, proactive, and capable of independently driving outcomes.

Education Required:
Bachelors Degree

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Miracle Software Systems, Inc. is Premier Partner of IBM and a National Implementation Partner of SAP since 1998.WE have been in business for the last 30 years specializing on SAP Implementations, SOA / EAI / B2B Technologies. We are also a reseller of IBM Software Products. We are a Global Systems Integrator with Presence in 5 Countries. We also have a Large Offshore Facility located in India. We specialize on BPM tools like IBM Lombardi / BPM7.5 and also have a large Sterling Commerce Practice. We also have a large E-Commerce Practice based on IBM Portals / WebSphere Commerce Server. Miracle B2B Practice has been built on WTX / Gentran / Data Power / WPG / Trading Manager / Sterling GIS and other leading Products in the Market. We are based out of Novi, Michigan.

Thanks & Regards,

Praveen Cheedi
Sr. HCM Executive
Miracle Software Systems, Inc.45625
Grand River AvenueNovi MI(48374) USA