Delivery Manager Banking

12-18 years in QA/Testing, with 5-6+ years in delivery leadership, managing multi-account portfolios and testing engagements within BFS (Banking & Financial Services) domain.

Role & Responsibilities

• Own end-to-end QE portfolio delivery for BFS accounts; act as the escalation point for quality and delivery issues.
• Drive account growth and expansion through proposals, RFPs, estimations, and AI for QE service adoption within BFS clients.
• Ensure high CSAT via strong stakeholder management and impactful demos.
• Establish delivery governance across accounts (KPIs, risks, compliance, regulatory considerations, reviews).
• Lead test improvement initiatives across coverage, efficiency, and quality metrics.
• Drive adoption of AI-led QE, automation-first, and CI/CD practices across Agile/DevOps/DevSecOps.
• Provide expertise across testing methodologies (integration, system, UAT, Regression, automation) with BFSI domain context.
• Mentor and guide QE associates, driving talent upskilling and capability building.
• Balance technical leadership and people management to deliver consistent, high-quality outcomes.