Quick Overview
Job Description
Please note that this is a 12 Months Contract position and is Hybrid, 3 days a week in the office in Somerset, NJ.
No H-1B or Corp to Corp.
TOP SKILLS:
- Bachelor’s degree required.
- Minimum 2 years of experience required.
- Data Analytics and Supply Chain knowledge required.
- Customer Service experience required.
- Logistics experience preferred.
- Collections and/or Finance experience required.
- Excel experience required, including VLOOKUPs.
- Working knowledge of Deductions and Claims required.
- SAP experience required.
- Finance and Deductions experience required.
- Strong problem-solving skills required.
- Data Analytics experience required.
- Must be comfortable working with different business partners.
JOB DESCRIPTION:
- Hybrid role – 3 days onsite. Must be onsite every Wednesday in Somerset, NJ; the other 2 onsite days can be at another nearby J&J location.
- Travel will only be required if the worker feels it will help support the customer and is expected to be infrequent.
- Proactively manage deductions and disputes to meet metrics and goals through integration with logistics, sales, and finance partners.
- Manage all debit and credit transactions; follow documented processes and procedures and ensure all compliance standards and approvals are met.
- Maintain customer accounts according to set department policies and procedures.
- Develop competency in Microsoft applications, including Excel, PowerPoint, and Word, as well as business applications such as SAP, Business Warehouse, and others.
- Manage and direct requests and inquiries from internal and external business partners.
- Learn and utilize new technology to drive root cause analysis and problem resolution relating to individual and team metrics.
- Monitor key performance indicators, including outstanding deduction dollars, aged deductions, and Delivery Service Issue timely case closure.
- Maintain customer accounts according to best practices, audit controls, national policies, and SOPs.
- Assist with internal and external audits and keep J&J audit ready. This may include gathering data for audit requests or directly interacting with auditors.
- Complete other related revenue management activities as assigned.
- Prepare and effectively present information in various settings and across organizational levels
Revenue Projects/Initiatives
- Identify and implement innovative solutions through analytics and various project management methodologies.
- Drive process improvements that impact deduction management and dashboard measures.
- Participate in and lead customer-specific initiatives.
Complete other processes and project activities as assigned.
Team & Individual Accountabilities
- Serve as a subject matter expert within the functional area with end-to-end responsibility for the account portfolio.
- Participate in and lead team meetings and decision-making.
- Responsible for completing all assigned compliance training requirements.
- Complete other performance management activities as assigned.
Other skills required:
• Demonstrated strong interpersonal and communication skills
• Excellent organizational, time management, and follow-up skills
• Proficiency level with MS Office Suite including Excel vLookups and pivot tables
• Strong collaboration skills and ability to influence without authority
• Demonstrated analytical and problem-solving experience
• Ability to manage multiple priorities and work independently
Other skills preferred:
• Experience in Customer Service, Accounts Receivable, or Supply Chain related fields of Order Management, Reverse Distribution/Logistics, and/or Distribution
• LEAN/SIX SIGMA / APICS training, certification, or equivalent experience
• Working knowledge of SAP and/or Business Workplace (BW)
• Knowledge of SOX, GCC, and/or GMP requirements
• Finance knowledge and/or work experience preferred in any of the following areas: accounts receivable, deduction management, or collections
Candidates must provide their phone number. Job reference number is A5507.
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