Cisco Voice Engineer

Description

Seeking a Cisco Collaboration Engineer to work from the Atlanta, GA office. The Engineer will be given a high degree of autonomy in daily operations and activities to support VoIP infrastructure solutions in a multi-location and multi-CUCM cluster environment. This role will have oversight, administration, and troubleshooting of telecommunication equipment, LAN/WAN protocols, and circuit provisioning. The incumbent must become acclimated to enterprise applications, telecommunication systems, VoIP integration, and be able to manage changes within the environment and their effect on related cross-project initiatives.

Job Requirements (Knowledge, Experience, Competencies)

The primary responsibility for this role is supporting large telephony infrastructure, including designing, installing, troubleshooting, administrating, and maintaining enterprise-scale Cisco CUCM solutions, Cisco Media Gateways (SIP, PRI, POTS), Cisco Telepresence VCS and VCS Expressways, and SBC/CUBE Routers (SIP Trunks).

• Excellent working knowledge of Cisco CUCM 11.X, UCCX, CUC, IM&P, Telepresence and Expressway configuration and operation, including third-party products that integrate with Cisco solutions.
• Excellent working knowledge and experience with Voice Gateway routers, VG224/310, SIP, CUBE, Collaboration-Jabber, Video, FXO/FXS analog ports, etc.
• Excellent working knowledge of network systems such as TCP/IP, OSPF, VLAN, Spanning Tree, SNMP, RADIUS, DNS/DHCP, SIP, MGoogle Cloud Platform, and VoIP protocols.
• Excellent working knowledge of Cisco UCS, VMware, vSphere, Windows, and UNIX/Linux.
• Ability to work with Cisco Routers & Switches (stacking), Nexus 7K & 5K, and Cisco ASR.
• Must have in-depth debugging experience related to voice communications protocols.
• Practical knowledge of cabling technologies associated with the above environments.
• Working knowledge of network monitoring and administrative tools.
• Effective oral and written communication skills with the ability to convey complex technical issues in business terms.
• Ability to build relationships and work with all levels of management, vendors, internal teams, and customers while demonstrating positive influence.
• Availability to consult, assist, and/or perform after-hours support and participate in on-call rotations.
• Ability to work independently.
• Strong customer support skills.

Duties & Responsibilities

The Cisco Collaboration Engineer will provide mid- to advanced-level enterprise-wide VoIP services and support, including product design, recommendations, evaluations, testing, troubleshooting, and configuration/implementation duties.

• Engineer, maintain, and support Cisco Unified Communications platforms across an enterprise environment.
• Resolve Cisco UC Manager 11.x issues through research, installation, customization, network administration, and network management support.
• Implement and maintain all aspects of VoIP network infrastructure, including cabling, racking, LAN, WAN, WLAN, VPN, and network security.
• Support telephony systems infrastructure, hardware, and software, including analysis, planning, provisioning, upgrades, and day-to-day operations.
• Support SIP Gateways and Cisco CME/SRST Gateways. Perform analysis of dial plans, call routing, translation patterns, and telephony architecture.
• Participate in cross-functional project teams to collaborate on activities, communicate issues, obtain approvals, resolve problems, and stay informed on new developments and initiatives.
• Document engineering standards, proposals, recommendations, and design changes related to voice and network environments.
• Maintain strategic relationships with business partners and vendors.
• Research industry guidance, frameworks, and best practices.
• Assess emerging network technologies and provide recommendations to IT management.

Skills

Cisco Call Manager, Unified Communications, Cisco VoIP, Cisco, vSphere, Python, Cisco Collaboration, Network Protocols

Top Skills

• Cisco Call Manager
• Unified Communications
• Cisco VoIP
• Cisco
• vSphere
• Python
• Cisco Collaboration

Additional Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, with 8+ years of relevant technical experience.
• 10+ years of experience providing engineering and/or support for VoIP, telephony, video conferencing, collaboration technologies, and enterprise operations.
• Hands-on experience with voice applications including dial plans, call routing, translation patterns, voicemail, recording, and monitoring.
• Strong understanding of telephony and network protocols including SIP, T1, PRI, RTP, DNS, and DHCP.
• Cisco certifications are a plus (CCVP, CCNP Collaboration, CCDP).

Experience Level

Expert Level
Job Type & Location
This is a Contract position based out of Atlanta, GA.
Pay and Benefits
The pay range for this position is $50.00 - $57.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Atlanta,GA.
Application Deadline
This position is anticipated to close on Aug 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.