Client Account Executive

Are you a confident, organised and customer-focused professional looking for your next career move?

An exciting opportunity has arisen for a Client Account Executive to join a well-established business based in Hereford.

This is a varied role where you ll take ownership of client accounts and jobs from initial enquiry through to successful completion, building strong customer relationships and ensuring work is delivered efficiently and to a high standard.

You ll work closely with customers, engineers and internal teams, managing quotations, coordinating works, scheduling engineers and keeping clients updated throughout the process.

Key Responsibilities

• Manage a portfolio of client accounts and build strong customer relationships
• Act as the main point of contact for clients throughout the duration of works
• Take ownership of jobs from initial enquiry through to completion
• Manage customer enquiries and provide a professional, responsive service
• Prepare and issue quotations and follow these through to approval
• Coordinate reactive, planned and maintenance works
• Manage customer expectations and provide regular progress updates
• Ensure agreed timescales and deadlines are achieved
• Coordinate engineers and manage their schedules effectively
• Allocate resources to ensure works are completed efficiently
• Liaise with customers, engineers and internal teams on a daily basis
• Arrange and attend client meetings and site visits where required
• Travel nationally to attend customer meetings and sites when necessary
• Monitor job progress and keep clients informed
• Deal with issues and queries, providing practical and professional solutions
• Maintain accurate customer and project records
• Manage multiple jobs and priorities simultaneously
• Develop and maintain long-term client relationships
• Take ownership of your workload and contribute to improving the customer experience

About You

• Experience in a client account, customer service, contract management, project coordination or similar role
• Previous technical or engineering experience would be advantageous
• Excellent communication and relationship-building skills
• Confident and professional when dealing with customers at all levels
• Highly organised with strong time-management skills
• Proactive, reliable and able to work independently
• Good problem-solving skills and the ability to take ownership
• A genuine desire to develop and progress your career

The Package

• Full-time, permanent position
• Monday to Friday, 8:00am 4:30pm / 5:00pm
• Excellent career development and progression opportunities