IT Onsite Technician

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Your skills

• 4+ years of experience in end user support, desktop support, or IT support roles
• Strong troubleshooting skills across hardware, software, and networking
• Experience supporting enterprise environments and handling escalations
• Familiarity with Windows OS, Active Directory, and common IT tools
• Ability to work independently and manage multiple priorities
• Strong communication, problem-solving, and customer service skills
• This role is a Salary Non-exempt position with a targeted salary range of $43,680.00 - $52,000.00 USD.

Your tasks

Hemmersbach is seeking an experienced L3 End User Support Technician to provide advanced onsite and remote IT support across enterprise environments. This role focuses on complex troubleshooting of hardware, software, and enterprise systems, supporting desktops, laptops, peripherals, and end-user technologies. The ideal candidate has strong technical expertise, experience handling escalations, and delivers high-quality customer service while working directly with clients and internal stakeholders.

Key Responsibilities:

• Provide advanced IT support for desktops, laptops, and end-user systems
• Diagnose and resolve complex hardware, software, and network issues
• Act as an escalation point for L1 and L2 support teams
• Install, configure, and maintain enterprise IT systems and applications
• Support deployments, migrations, and project activities
• Maintain accurate documentation, service records, and asset tracking
• Collaborate with engineers, infrastructure teams, and stakeholders to resolve

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

• International job opportunities
• Health/ Medical insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Sick leave payments
• Internal career development program
• Vision Insurance