BAF354 - Business Systems Administrator (CRM)

BAF354 - Business Systems Administrator (CRM) - Ongoing

Own and optimise GMW's future CRM & Billing platform

Goulburn-Murray Water (GMW) is Australia's largest rural water corporation responsible for storing, managing and delivering water across most of northern Victoria. GMW provides more than 39,000 services to about 25,000 customers in its operating region.

GMW is investing in a modern CRM & Billing platform and we're looking for an experienced Business Systems Administrator (CRM) to become the technical custodian of this critical enterprise solution.

Based in Tatura this role spans implementation, transition to business-as-usual and ongoing platform administration, giving you the opportunity to influence how the platform operates for years to come.

What you'll do

• Lead the technology delivery side of the CRM & Billing platform
• Administer, configure and optimise the CRM platform.
• Manage workflows, forms, business rules, security and user access.
• Support releases, testing, cutovers and transition activities.
• Improve data quality, controls and integration outcomes.
• Work closely with implementation partners while maintaining ownership of platform standards and governance.
• Drive continuous improvement and operational excellence post go-live.

What you'll bring

• Experience administering CRM, billing or customer service platforms.
• Strong understanding of integrations, security and data governance.
• Experience supporting enterprise system implementations and operational support environments.
• Exposure to platforms such as Infor, Dynamics 365, Salesforce, Oracle, SAP, TechnologyOne or similar solutions.
• Experience working in agile or hybrid project delivery environments.
• A passion for solving complex technical and business challenges.

Why Join GMW?

• Take ownership of a key enterprise platform.
• Enjoy variety across project delivery and operational support.
• Flexible workplace arrangements and meaningful community impact.

For more information, view the position description below.

Applications close on Friday 14 August 2026.

GMW is an equal opportunity employer supporting diversity and inclusion in the workplace. GMW encourages people with diverse backgrounds, experience and perspectives to apply.

We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss reasonable adjustments to support you to take part in an interview, please contact: