Service Desk Specialist with Security Clearance

MANTECH seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in Doral, Florida. Responsibilities include but are not limited to: * Provide first-level technical support to end users across the organization.
* Troubleshoot and resolve basic hardware, software, and network issues, escalating more complex problems to higher tiers.
* Log and track incidents and service requests within a ticketing system, ensuring timely resolution and accurate documentation.
* Meet Service Level Agreements (SLA) and maintain high levels of customer satisfaction.
* Use knowledgebase articles and other resources to efficiently resolve user issues.
* Develop their problem-solving and interpersonal skills under the guidance of senior and mid-level Technicians.
* Assist in user training and self-service initiatives, contributing to a positive user experience. Minimum Qualifications: * High School Diploma
* One (1) or more years of relevant experience working in a Service Desk or Deskside Support environment.
* Fundamental understanding of computer hardware (desktops, laptops, peripherals) and software (Windows OS, common applications).
* Basic understanding of networking concepts (connectivity, TCP/IP).
* Familiarity with common software applications (Microsoft Office Suite, web browsers). Preferred Qualifications: * Bachelor's degree in information technology, computer science, or a related field.
* Experience supporting DoD programs.
* Experience in IT service management and ITIL-informed processes. Knowledge of ITSM tools such as ServiceNow and Jira.
* Experience with a ticketing system (even if in an educational setting) and remote desktop support tools.
* Basic experience with Active Directory.
* Basic hardware troubleshooting experience. Clearance Requirements: * Must have a current/active Secret clearance. Physical Requirements: * Must be able to remain in a stationary position 50%.
* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
* The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.