Security Operations Center Technician

• 1 or more years of experience in a dedicated Security Operations Center (SOC) or network operations environment.
• Proficiency in real-time security alert monitoring, event triage, and SIEM incident response workflows.
• Experience with analyzing system logs, network telemetry, and distinguishing security threats from false positives.
• Experience in executing standardized incident response playbooks and formal escalation procedures.
• Experience with multi-channel event logging across ticketing systems, email, chat, and monitoring consoles.
• Experience in 24/7 rotating shift operations supporting mission-critical enterprise infrastructure.
• Excellent verbal and written communication skills.

• Monitor security event queues and mission-essential information systems on a 24/7 rotating schedule.
• Triage, classify, and prioritize active alerts to ensure rapid containment and resolution of security events.
• Ingest, log, and process security events received via email, chat, voice, and system monitoring feeds.
• Analyze technical event data to accurately isolate genuine security incidents from false-positive indicators.
• Assist senior engineers during live network and security incident response and containment operations.
• Collaborate with cross-functional teams to refine automated security playbooks, detection rules, and dashboards.
• Author structured incident documentation, escalation summaries, and recommended response steps for stakeholders.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.