IT Onsite Support (Cambridge, English)

We are looking for committed, flexible, and solution-oriented individuals who are willing to work on-site in Cambridge, MA, United States and become part of a dynamically growing, international organization.

Responsibilities

• First- and second-level support for internal users
• Analysis, prioritization, and sustainable resolution of IT incidents and service requests
• Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
• Setup, configuration, and maintenance of workstations (hardware and software)
• Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
• Installation, configuration, and maintenance of standard software and specialized applications
• Execution of software rollouts, updates, and patches
• Collaboration with product management, development, and other departments
• Creation of reports, documentation, and knowledge base articles

Qualifications and Experience

• Completed IT training or a comparable qualification
• 2-3 years of professional experience in IT support, service desk, or a comparable OSS environment
• Strong knowledge in analyzing and resolving user and system issues
• Structured, solution-oriented, and independent working style
• Good technical and organizational understanding
• Service-oriented, friendly, and professional demeanor when dealing with users
• Clear and effective communication of solutions to customers and colleagues
• Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach
• Team player with experience working in international, multicultural teams
• Fluent English, both written and spoken

Candidates must provide a criminal record certificate (not older than three months).

Benefits

• Wide range of activities, tasks, and projects
• Vouchers (birthday voucher, wedding and newborn gifts)
• Fishing for Friends program - our employee referral program
• Opportunities for professional development and career advancement
• Friendly and international work environment
• Company-sponsored events