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IOC Specialist

PelleraMason, OH🇺🇸United StatesPosted Oct 20, 2026

Why This Role Stands Out

This role offers a fantastic chance to develop your technical expertise in a dynamic environment, honing your analytical and problem-solving skills. You'll thrive here if you are a self-motivated and disciplined individual with a passion for ensuring operational integrity and a knack for critical thinking. Don't miss out on this opportunity to contribute to a reputable company and grow your career!

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Mason, OH, United States
Posted
3 days ago
Microsoft OfficeActive DirectoryFLSALinuxWindows Server

Job Description

Position Title: IOC Specialist,
Position Location: Onsite - Mason, Ohio
Job Summary:
The IOC Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment where they must be monitoring our and customer infrastructure and resolve any incident that appear.
Schedule: Wednesday through Saturday, 7:00am to 5:00pm
FLSA Status:
Non-Exempt.
Essential Functions:
  • Analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.
  • Create, improve, and maintain monitoring alerts based on the correlation of different sources of data.
  • Operate and maintain Operative Systems like Windows Desktop, Windows Server, and Linux.
  • Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS etc.
  • Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.
  • Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.

Required Skills/Abilities/Competencies
  • Ethical and Critical Thinking
  • Fluent English language skills required: verbal and written communication.
  • Self-motivated and disciplined.
  • Strong investigative and analysis skills.
  • Strong technical and process design and implementation skills.
  • Strong communication and presentation skills and the ability to work in a highly collaborative environment.
  • Customer focus and ability to manage customer expectations.
  • Ability to work creatively and analytically in a problem-solving environment.
  • Manages multiple priorities in a high-pressure environment.
  • Have strong interpersonal and communication skills.
  • Able to write intricate system and user documentation.
  • Ethical and Critical Thinking
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Comfortable working in a business professional work environment

Education and Experience:
  • 1+ year of experience in a Customer Service monitoring operational environment.
  • Good technical understanding of network fundamentals and common internet protocols
  • Bachelor's degree preferred.
  • ITSM foundation training required.

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

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