Salesforce Scrum Master / Administrator || Remote || W2 Role

Job Description:

We are seeking a Salesforce-specific Scrum Master / Salesforce Administrator to support CRM initiatives across Salesforce administration, Agile delivery, and business analysis. This role will be split primarily between Salesforce Administration and Scrum Master responsibilities, with additional Business Analyst duties from time to time.

The ideal candidate will have strong hands-on Salesforce administration experience, the ability to support Agile/Scrum delivery practices, and the communication skills needed to partner with Product Owners, CRM teams, developers, and business stakeholders. This individual will help translate business needs into actionable user stories, support Salesforce configuration, assist with sprint planning and prioritization, and drive continuous improvement across CRM applications and processes.

REQUIRED SKILLS

Admin, BSA and Scrum master, great communication, great admin skills

Undergraduate degree required.

5 to 7+ years of experience with system administration.

1 to 2+ years of experience working in an Agile/Scrum development environment using sprints to deliver minimum viable products.

Strong Salesforce administration experience, including:

Field creation

Approval processes

Validation rules

Flows

Page layouts and configuration

Experience supporting CRM enhancements, change requests, and production support activities.

Strong business process improvement skills, including process mapping, problem identification, and use of best practices.

Ability to manage multiple priorities and projects in a fast-paced, ambiguous, and diverse environment.

Strong verbal and written communication skills.

Ability to translate complex concepts into clear documentation, user stories, presentations, and process models.

Strong attention to detail and ability to work cross-functionally with business and technical teams.

Additional Qualifications

(Nice to Haves)

Preferred Qualifications

Salesforce Administrator and/or Salesforce Developer Certification.

Experience with Copado or similar Salesforce deployment tools.

Experience with Agile tools such as Jira, Polarion, or similar platforms.

CPQ or Revenue Cloud experience.

Understanding of business data management and data modeling concepts.

Strong leadership, planning, facilitation, and execution skills.