P2 Application Support Engineer

Description:
Hybrid Monday - Thursday. Friday is remote in Austin, TX

Our client seeks a P2 Application Support Engineer to join a second-level support team responsible for stability, reliability, and performance of a financial technology platform supporting thousands of advisors. The role investigates, troubleshoots, and resolves complex incidents escalated from Level 1, collaborates with software engineering and SRE teams for code-level or infrastructure interventions, and operates within an agile, DevOps-oriented culture. The position requires on-site presence in Southwest Austin Monday through Thursday with remote work on Fridays and offers growth opportunities with a clear advancement path.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40.00 to $50.00/hr. w2

JN -54

Responsibilities:

• Provide second-level technical support for custom and third-party applications across web, API, and data services on Azure App Service, Functions, Container Apps, Service Bus, Azure SQL, Cosmos DB, Storage, and Data Factory.
• Analyze telemetry, logs, and metrics using Azure Application Insights, Log Analytics, and Kusto/KQL to identify root causes and performance bottlenecks.
• Reproduce defects, capture findings, and coordinate escalations with Software Engineering squads and SREs for code or infrastructure changes.
• Own the lifecycle of support tickets including prioritization, stakeholder communication, documentation, and closure within SLAs.
• Maintain functional understanding of applications, Azure infrastructure, and related business processes across modern (.NET, React) and legacy (Angular, .NET Framework 4.x) stacks.
• Document troubleshooting steps, solutions, and runbooks to build team knowledge.
• Participate in Agile ceremonies and contribute to reliability and stability improvements.
• Identify recurring issues and recommend process or application enhancements.
• Collaborate with infrastructure and security teams to implement monitoring, alerts, and automated remediation.
• Troubleshoot integrations for third-party APIs, SSO (OAuth/OIDC), and file transfers.
• Work with limited oversight and participate in periodic off-hours or on-call rotation.
• Champion a culture of collaboration, accountability, and service excellence.

Experience Requirements:

• Experience in application or technical support (L2 or similar).
• Ability to troubleshoot distributed .NET or JavaScript/TypeScript applications in Azure.
• Proficiency analyzing logs and metrics with Azure Monitor and Kusto/KQL.
• Strong SQL skills and familiarity with MS SQL Server and NoSQL such as Cosmos DB.
• Understanding of web architectures and RESTful APIs.
• Experience with Azure services including App Service, Functions, Storage, Application Insights, Log Analytics, Container Apps, Service Bus, Data Factory.
• Working knowledge of Git workflows and CI/CD with Azure DevOps or GitHub Actions.
• Effective communication and ability to translate technical findings for non-technical stakeholders.
• Ability to work independently and as part of a team with strong time management.
• Customer service orientation with focus on resolution and satisfaction.
• Desired: Experience with Scrum or Kanban, basic scripting in PowerShell or Bash, exposure to C#/.NET and React/TypeScript, networking fundamentals, OAuth/OIDC SSO, ITIL, financial services or fintech, Cosmos DB.

Education Requirements:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field, or equivalent practical experience.
• Typically 2-5 years of relevant experience in application support, technical support, DevOps, or software engineering in an agile environment.
• Demonstrated success resolving production issues in cloud or hybrid architectures, preferably Azure.
• Experience supporting .NET, C#, or React/TypeScript solutions is desired.
• Certifications desired: Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer Associate, ITIL Foundation, Agile or Scrum.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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