ServiceNow Developer - Health & Safety Module

Key Responsibilities

• Design, configure, develop, and implement solutions using the ServiceNow platform.
• Support and enhance solutions within the ServiceNow Health & Safety module.
• Translate business processes and user requirements into ServiceNow workflows, rules, forms, and platform configurations.
• Evaluate new ServiceNow features and technologies and determine how they can be incorporated into the existing platform.
• Collaborate with business users, technical teams, and vendors to gather requirements and evaluate competing needs or system trade-offs.
• Configure and maintain ServiceNow workflows and business-process automation.
• Provide Tier 2 and Tier 3 support for ServiceNow incidents and platform issues.
• Analyze and resolve technical and functional issues of moderate complexity.
• Escalate issues to the appropriate IT or business teams when necessary.
• Participate in change management, testing, deployment, and release activities.
• Maintain system configuration documentation, technical records, maintenance procedures, and support schedules.
• Follow established software-development methodologies and ServiceNow best practices for administration, configuration, and development.
• Support platform maintenance and ongoing operational stability.
• Participate in scheduled after-hours or on-call support as required.

Required Qualifications

• Hands-on experience developing, configuring, or supporting solutions on the ServiceNow platform.
• Direct experience with the ServiceNow Health & Safety module.
• Experience translating business requirements into ServiceNow workflows and configurations.
• Experience with ServiceNow administration, configuration, and development practices.
• Experience providing Tier 2 or Tier 3 application or platform support.
• Understanding of incident management and change-management processes.
• Strong problem-analysis and troubleshooting skills.
• Ability to communicate effectively with business users, technical teams, and external vendors.
• Experience maintaining technical documentation and configuration records.
• Ability to participate in after-hours or on-call support.

Preferred Technical Experience

The original information does not confirm which of these are mandatory, so I would list them as preferred rather than required:

• ServiceNow Flow Designer or Workflow Editor
• Business Rules
• Client Scripts
• UI Policies and UI Actions
• Script Includes
• Forms, tables, and data configuration
• JavaScript development within ServiceNow
• REST or SOAP integrations
• ServiceNow Studio
• Update Sets and release-management practices
• Access controls, roles, or ACL configuration
• Incident, Problem, and Change Management
• ServiceNow application or platform integrations