Service Delivery Coordinator

We're Hiring: Service Delivery & Outsourcing Coordinator

Location: Telford, Shropshire (TF7 4QL)

Working Pattern: 100% Onsite – 5 days per week

Contract: 6 months

Hours: 37.5 hours per week

Start: Immediate or within 1–2 weeks preferred

We are looking for a Service Delivery & Outsourcing Coordinator to join an operations team supporting outsourced service activities and ensuring smooth coordination between customers, suppliers, internal teams and logistics.

Key Responsibilities

• Manage outsourcing activities including RFQs, customer quotations and purchase orders
• Coordinate supplier requests, vendor onboarding and procurement activities
• Process customer requests accurately and within agreed Turnaround Times (TAT)
• Prioritise customer orders and provide timely status updates
• Coordinate with suppliers, logistics teams and internal stakeholders
• Monitor outsourced jobs and ensure contractual service commitments are met
• Analyse procurement data and prepare reports using Microsoft Excel
• Identify opportunities for process improvements, automation and cost savings
• Support global procurement initiatives, system enhancements and ad-hoc projects
• Maintain accurate records and ensure adherence to established processes

Essential Skills & Experience

• Excellent written and verbal English communication
• Strong organisational and time-management skills
• Experience handling supplier communications, emails and phone queries
• Strong Microsoft Excel, PowerPoint and Word skills
• Good quantitative and data-analysis capabilities
• Experience working with suppliers and cross-functional teams
• Strong attention to detail and analytical skills
• Ability to track, analyse and report progress to stakeholders
• Understanding of supply chain, procurement or outsourcing processes
• Experience with ERP/CRM systems such as Oracle or Salesforce is advantageous

Education: Bachelor's degree or equivalent experience