IT - University of South Carolina - Network Engineer - Project Lead - Telephony

Job#: 3047482

Job Description:
Network Engineer - Project Lead - Telephony

Location: Columbia, South Carolina (On-site)

Role Overview

This position will provide operational and advanced telephony administration. The role is created due to an increased workload during a reorganization. The successful candidate will be a key project lead for telephony engineering tasks and will contribute to the stability and enhancement of enterprise communication systems.

Key Responsibilities

• Provide operational and advanced telephony administration, including responding to move, add, change, and disconnect requests for various communication services.
• Maintain accurate 911 location information.
• Provide advanced technical support for projects and serve as a lead for tasks required to maintain telephony network systems.
• Research, design, maintain, and implement improvements to the enterprise telephony network, including hardware configuration and installation.
• Develop and document standards, processes, and configurations, and perform quality assurance testing.
• Work with vendors for circuit provisioning and outage resolution.
• Analyze and evaluate vector routing, ARS routing tables, and route patterns to ensure efficient operation.
• Serve as the primary point of escalation for technical work and provide engineer-level support for the enterprise telephony network and unified communications.
• Perform advanced maintenance and repair to telephony and unified communications systems.
• Monitor systems to increase proactive problem resolution and ensure maximum uptime, while adhering to all incident and change management processes.

Required Qualifications

Experience:

• Candidates must be a South Carolina resident or willing to relocate to South Carolina prior to starting the role at their own expense.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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