ITSM Specialist: Drive ITIL Maturity & Process Improvement

Evolution Mining is seeking an IT Service Management Specialist to uplift service management maturity and promote consistency across IT services. You will work with internal teams to ensure stability while driving continuous improvement.

Your work will involve improving core ITSM processes (incident, request, change), driving governance, collaborating with service owners, project teams, and vendors, and building dashboards in ServiceNow to deliver actionable insights and enable automation.