Advert Closing date: 8th November 2026

Residential Facilities Manager

Purpose of Role

At The Crown Estate, we take a long-term approach to creating value and positive outcomes for the people, places and environments connected to our portfolio.

As 'Residential Facilities Manager', you will deliver high-quality facilities management across our residential portfolio. You will help ensure our buildings and communal areas are safe, compliant and maintained to a consistently high standard, supporting an excellent experience for residents.

Working collaboratively with Property Managers, Block Managers, Hard Services colleagues and the wider Portfolio Operations team, you will oversee day-to-day hard and soft services. This includes maintenance, contractor performance, statutory compliance, operational risk and service charge management. You will also act as a key point of contact for service partners and internal stakeholders.

Context of Opportunity / Main Accountabilities

This is an opportunity to play an important role in the effective operation of a diverse residential and mixed-use portfolio. You will combine hands-on facilities management with strong stakeholder relationships, ensuring services are responsive, well controlled and aligned with our commitment to responsible stewardship.

Your main accountabilities will include:

• Delivering day-to-day facilities management across residential assets, ensuring buildings are safe, compliant and well maintained.

• Managing planned and reactive maintenance, ensuring work is completed on time, within budget and to agreed service standards.

• Acting as the principal operational contact for hard and soft service partners, resolving issues promptly and supporting a positive resident experience.

• Monitoring contractor performance against contractual obligations, key performance indicators and quality expectations.

• Reviewing risk assessments and method statements, managing permits and coordinating access for contractors, inspections and assessments.

• Obtaining quotations, raising purchase orders and authorising invoices while maintaining accurate financial controls.

• Coordinating minor works and supporting capital and specialist projects, with minimal disruption to residents.

• Maintaining accurate building records, logbooks, compliance documents and asset information across Vantify, Riskwise and other internal systems.

• Supporting property mobilisations and ensuring a smooth transition into ongoing operations.

• Maintaining effective emergency and incident-response arrangements, including out-of-hours readiness.

• Working with Property Managers and Block Managers to align operational delivery with asset plans and identify emerging risks, issues and opportunities.

• Maintaining statutory, regulatory, health and safety, fire safety and building safety compliance.

• Preparing and managing service charge budgets for hard and soft services, supporting financial reporting, cost control and value for money.

• Identifying opportunities to improve operational efficiency, service quality and the resident experience.

• Supporting sustainability objectives and embedding environmental, social and governance principles into day-to-day operations.

• Working collaboratively across teams and role-modelling professional, respectful and inclusive behaviours.

Most Important Skills Based Requirements

To succeed in this role, you will bring:

• Proven facilities management experience within a residential or mixed-use environment.

• A strong understanding of residential building operations, statutory compliance, health and safety, fire safety and building safety requirements.

• Experience managing contractors and service partners to deliver consistent, high-quality operational outcomes.

• Experience managing planned and reactive maintenance, compliance, operational risk and audit-ready records.

• Strong customer service and relationship-management skills, with the ability to work effectively with residents, colleagues, consultants and service partners.

• Excellent communication and stakeholder-engagement skills.

• The ability to manage multiple priorities, respond effectively to high-pressure situations and solve problems proactively.

• Experience using CAFM, health and safety, or property-management systems to manage maintenance activity and compliance information.

• An understanding of service charge budgeting, spend management, financial processes and cost control.

• Strong organisational skills, attention to detail and a commitment to high operational standards.

• Sound professional judgement, integrity and a collaborative approach.

• An IOSH or NEBOSH qualification.

A relevant professional qualification, such as IWFM, or progress towards one would be beneficial. Experience of high-value or complex residential assets, project management, Section 20 requirements and the Landlord and Tenant Act would also be advantageous.

Our Offering / benefits:

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

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Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.

Please note that if we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.