Field Service Desktop Technician

Immediate need for a talented Field Service Desktop Technician. This is a 03+months contract opportunity with long-term potential and is located in Tulsa, OK /Okmulgee, OK (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-24429

Pay Range: $20 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Location: Tulsa, OK 74128 3 Days Onsite and (2 days) Okmulgee, OK (including Stillwater and Vinita as needed)
• Employment Type: 3-months Contract to Hire
• Provide hardware break-fix services following documented processes and procedures to include hot swap, imaging, and replacement of FRUs (Field Replaceable Units) as applicable
• Provide deskside hardware and software support
• Update the asset management system of record where applicable
• Perform physical IMACD (Installs, Moves, Add, Changes, and Deletions)
• Perform hardware refresh of aging hardware with the new device based on the end user profile
• Support Lenovo and Dell laptops and desktops, standard client (AC) image with Microsoft Office, SAP, legacy applications all on a virtualized environment using Citrix
• Support Client Hand-held Scanners, Android Tablets, Symbol HHT / printers, Lexmark, and Ricoh printers

Key Requirements and Technology Experience:

• Technical knowledge and troubleshooting skills include core business systems, applications, hardware and software, printers, and networks
• Experience working with incident management tools and software packages
• Knowledge and experience working with Windows 10 / 11
• Problem solving and analytical skills to understand the technical implications of business decisions and requests
• Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
• Must demonstrate active listening skills that can collect accurate and detailed information
• Capability to learn and support new applications
• Ability to defuse tense situations and focus on the issue at hand
• Verbal communication that is polished, professional, and easy to understand over the phone when needed
• Written communication is clear and concise, and includes proper grammar, spelling, and punctuation
• Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email
• Must have excellent customer service skills and end-user support experience
• Ability to translate technical language into user-friendly information
• Team player with strong work ethics, standards, initiative, attention to detail, and quality orientation
• Adept at working in a fast paced, changing environment while serving the needs of multiple stakeholders

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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