DV Cleared Service Delivery Manager

Job Title: DV Cleared Service Operations Manager Location:

Corsham Duration: 6 months Rate: up to £550 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a reputable organisation in the IT sector, is seeking a highly motivated Service Operations Manager to join their team in Corsham.

This is an exciting opportunity to support critical services within a secure environment, working fully on-site.

What you'll be doing: * Collaborate with FLC and DD J3/J5 teams to plan the projects service deployments. * Lead all customer communications from the projects Service Operations team to DD, FLCS, and CyISOCs. * Coordinate with the DD J3 Planned Outage cell on all service-impacting outages. * Produce and maintain the projects Operational and Exercise activity briefing pack, used for weekly/monthly briefings at all levels. * Support the D&IS Front Door for all the projects service requests. * Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests. * Develop and support the projects processes aligned with DD, including CSRs and CSIs. * Manage and update the projects Node tracker for all active nodes in near real-time. * Attend key operational meetings to provide updates on the projects activities. * Be ready to backfill the Service Desk Management Service during periods of absence.

What you'll bring: * Proven experience in service operations management within a secure or military environment. * Strong knowledge of ITSM tools, particularly Remedy. * Excellent communication skills for liaising with multiple teams and stakeholders. * Ability to produce clear operational documentation and briefings. * Experience managing service requests and outage planning. * Flexibility to support team needs, including backfilling roles when required.

If you are a proactive, detail-oriented professional with DV clearance and a passion for operational excellence, we want to hear from you. Apply now to join a dynamic team supporting vital national services. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website