NetScout Engineer

Role Summary
This role involves supporting and maintaining the enterprise network infrastructure with a focus on Netscout technologies. The Network Engineer will be responsible for monitoring network performance, troubleshooting issues, and ensuring optimal network health. This position requires deep technical expertise and collaboration across multiple teams to uphold network reliability and performance.

Responsibilities

• Monitor, support, and troubleshoot the enterprise network infrastructure using Netscout nGeniusONE and InfiniStream platforms
• Provide support for network performance incidents and identify network anomalies, packet loss, latency, and application degradation
• Collaborate with NOC, network engineering, and application teams to correlate performance data and conduct root-cause analysis
• Maintain and optimize deployment of Netscout probes and InfiniStream appliances across critical network segments
• Support change management activities, validating network changes with performance comparisons before and after implementation
• Participate in capacity planning and performance baselining to ensure scalable network growth
• Contribute to network architecture discussions by providing performance data to inform infrastructure investments
• Author and maintain runbooks, standard operating procedures, and technical documentation
• Support on-call rotation and assist in major incident response as needed
• Assist in troubleshooting and resolving Layer 2–7 network issues in enterprise environments

Qualifications

• Hands-on experience with Netscout platforms (nGeniusONE, InfiniStream, nGenius Pulse, or ASI)
• Strong working knowledge of network protocols: TCP/IP, BGP, OSPF, MPLS, QoS, VLANs
• Experience with packet capture analysis and deep packet inspection (DPI) tools
• Proficiency troubleshooting network issues related to Layer 2–7 in large enterprise or service provider environments
• Familiarity with monitoring and alerting tools such as SNMP, NetFlow/IPFIX, and syslog
• Strong analytical and communication skills, with the ability to present technical findings clearly
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• Knowledge of additional monitoring tools like SolarWinds, ThousandEyes, Grafana, or AppDynamics is a plus
• Scripting or automation skills (Python, Ansible, Bash) are advantageous
• Cisco CCNP or equivalent certification is preferred
• Experience with SD-WAN, cloud networking (AWS/Azure), or hybrid environments is a plus
• Understanding of ITSM platforms (ServiceNow) and ITIL processes
• Ability to work independently and collaboratively within a fast-paced, deployment-focused environment

Publishing Pay Range: $50.00 - $54.00 USD Hourly
This position offers a hybrid schedule, with time split between the office and remote work.