Technical Systems Investigation Analyst

Technical Systems Investigation Analyst
Location: London
Role Type: Contract - 12 months
Work Setup: Hybrid - 3 days in the office

Who We Are
Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

The Role
Our client is a large multinational firm that provides a range of financial services, including advisory, investment, and asset management solutions. It serves a diverse set of clients worldwide, focusing on strategic planning, market operations, and long-term financial growth.

What you'll do

• Provide L2/L3 support for complex production applications and investigate technical issues.
• Analyse logs, databases, interfaces, batch processes and system behaviour to identify root causes.
• Troubleshoot incidents across interconnected applications and support problem and change management activities.
• Trace data flows between applications, databases, APIs and downstream systems to resolve processing issues.
• Review existing code, SQL queries and scripts to understand application behaviour during investigations.
• Produce clear technical documentation, investigation findings and impact assessments while working closely with developers, infrastructure teams, vendors and business stakeholders.

What you bring

• Proven experience providing L2/L3 application support within a complex enterprise or financial services environment.
• Strong troubleshooting, root cause analysis and production incident investigation across integrated applications and systems.
• Good knowledge of SQL, with the ability to read and interpret Python, Java and Shell Scripts (Bash, Korn Shell or PowerShell).
• Experience using AI-assisted tools such as VS Code, GitHub Copilot or other AI coding assistants to support technical investigations and documentation.
• Understanding of APIs, system integrations, data flows, batch processing and application architecture.
• Experience supporting enterprise or financial systems such as Murex, Calypso, Summit, FIS Front Arena, trading platforms or risk systems, with excellent analytical and stakeholder management skills.

What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.