WMS Supply Chain Support Analyst (Manhattan Active)

We're looking for a Supply Chain Systems Analyst to join our Supply Chain client on a 12 month FTC initially. You will play a key role in ensuring warehouse systems continue to operate efficiently while supporting business change, system improvements and project delivery.

Working across both technical and operational teams, you will act as a key point of contact for Warehouse Management Systems (WMS), helping to resolve issues, coordinate system releases and deliver configuration changes that enhance distribution centre operations.

Key responsibilities:

• Provide technical support for WMS and other distribution centre systems, troubleshooting issues and ensuring business continuity.
• Coordinate weekly and monthly system releases, working closely with stakeholders to ensure smooth implementation.
• Complete post-release validation and system checks, with occasional out-of-hours or weekend support where required.
• Gather business requirements and translate them into practical system solutions and configuration changes.
• Design, implement and document system configuration changes, including creating deployment runbooks for releases.
• Support business change initiatives and Supply Chain projects from planning through to delivery.
• Raise, manage and track defects using Jira, ensuring issues are investigated and resolved effectively.
• Support testing activities, including reviewing test plans and scripts to ensure successful delivery.
• Maintain key system documentation, change trackers and configuration records.
• Produce Jira workload reports and maintain project administration, including tracking project hours and CAPEX/OPEX allocations.
• Champion continuous improvement by identifying opportunities to enhance system performance and warehouse processes.

Essential experience:

• Experience configuring Manhattan Active WMS.
• Experience supporting or coordinating system testing
• A strong understanding of warehouse operations, with automation experience being advantageous.
• Experience managing system changes, releases and deployments.
• Knowledge of Jira or similar issue management tools.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into system solutions.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Confidence working with stakeholders across both technical and operational functions.
• Great attention to detail and a proactive approach to continuous improvement

This is a great opportunity to learn and develop your skills working for a friendly and large organisation. The role is hybrid (3 days in office and 2 from home). Send your CV for immediate consideration.