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Sr. ServiceNow Practitioner

Tech Tandem IncUnited States🇺🇸United StatesPosted 3 Sept 2026

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
United States
Posted
20 hours ago
SOAPAWSAzureCADGoogle CloudJavaScriptRESTServiceNow

Job Description

Job Description:
Overview:
We are seeking a highly skilled ServiceNow Practitioner to support IT Service Management (ITSM), IT Operations Management (ITOM), and IT Infrastructure Library (ITIL) practices. The ideal candidate will have extensive experience designing, implementing, and optimizing ServiceNow solutions to improve IT service delivery and operations. This role requires expertise in automation, workflow configuration, and integration with enterprise systems.
Key Responsibilities:
  • Design, configure, and maintain ServiceNow ITOM and ITSM modules to meet business and IT objectives.
  • Implement and enhance ITIL-based workflows to streamline service delivery, improve efficiency, and ensure best practices.
  • Develop automation and integration solutions using ServiceNow capabilities such as Flow Designer, Business Rules, UI Policies, and API integrations (REST/SOAP).
  • Support ITOM initiatives such as Discovery, Event Management, CMDB, and Service Mapping to improve asset visibility and service monitoring.
  • Collaborate with stakeholders to analyze business requirements and translate them into effective ServiceNow solutions.
  • Ensure platform stability and security by following governance policies, ITSM best practices, and ServiceNow upgrade processes.
  • Troubleshoot and resolve issues within the ServiceNow platform, including integrations with external systems.
  • Provide documentation and training on newly developed functionalities, ensuring smooth adoption by end-users and IT teams.
Required Qualifications:
  • 5+ years of experience in ServiceNow development and administration, with a strong focus on ITOM and ITSM.
  • Strong understanding of ITIL best practices and their application within ServiceNow.
  • Hands-on experience with ServiceNow CMDB, Discovery, Event Management, and Service Mapping.
  • Expertise in ServiceNow scripting (JavaScript, Glide APIs), UI policies, business rules, and workflow automation.
  • Experience integrating ServiceNow with other enterprise tools via REST/SOAP APIs and MID Server.
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Must be eligible for and able to pass a background clearance in order to operate within the target environment.
Preferred Qualifications:
  • ServiceNow Certifications (one or more required):
  • ServiceNow Certified System Administrator (CSA) (Required)
  • ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) (Preferred)
  • ServiceNow Certified Implementation Specialist - ITOM (CIS-ITOM) (Highly Preferred)
  • ServiceNow Certified Application Developer (CAD) (Preferred)
  • ITIL v3 or ITIL 4 Foundation Certification (Preferred).
  • Experience in highly regulated industries such as government, healthcare, or finance (Preferred).
  • Familiarity with cloud environments (AWS, Azure, Google Cloud) and enterprise IT / Cloud Hosted architectures.

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