Cash Application Specialist

Job Description Job Description

The Cash Receipts/Credit Specialist is responsible for the maintenance of customer accounts relative to processing of cash/check receipts, credit card transactions, credits, allowances and other miscellaneous adjustments to accounts.

Essential Functions:

• Post customer cash receipts.
• Follow up with collection analysts, sales reps and customers.
• Verify credit card and check payments are received daily.
• Expedite checks to lockbox bank account and perform reconciliation of lockbox receipts.
• Scan incoming check payments in Remittance on Site for deposit in Lockbox.
• Apply cash and other credits/debits to invoices.
• Initiate customer refund requests, as needed.
• Process customer credit card transactions, send receipts to customers and check status of credit card orders.
• Address customer payment inquiries.
• Assist in tracking, research and resolving payment discrepancies.
• Assist in completion of special projects, as assigned.
• Promptly complete daily and monthly reporting by assigned deadlines.
• Research and dispute of credit card chargebacks as needed.

Education and Training:

• Minimum of 3+ years accounts receivable/cash application experience required.
• High School degree or equivalent required.
• Associates degree in accounting or equivalent combination of education, training and related experience highly desirable.
• Strong proficiency with MS Office applications, primarily Excel.
• SAP experience desirable.

Skills and Abilities:

• Careful attention to detail and accuracy required.

• Strong communication and interpersonal skills.
• Ability to work courteously and tactfully with customers, sales representatives and employees.
• Strong 10 key proficiency required.
• Excellent time management, analytical and organizational skills.
  • Ability to prioritize and manage multiple assignments and work independently within deadlines.
  • Strong problem-solving and decision-making skills.