Customer Solutions Specialist (18-month Fixed Term Contract)

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally no matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us expand our innovation leadership.

About Your Workplace

Based at our Scoresby office, the Customer Solutions team plays a vital role in delivering the premium service experience Miele customers expect. As a Customer Solutions Specialist, you will work closely with consumers, retail partners, service partners and internal teams to resolve enquiries and service disruptions. This role is focused on creating exceptional customer experiences through high-quality solutions, proactive communication and effective case management.

Your Responsibilities

• Provide exceptional customer service and support to consumers, retail partners, service partners and internal stakeholders
• Manage enquiries, complaints and service disruptions through effective case management and follow-through
• Strive for first contact resolution while maintaining strong attention to detail and data accuracy
• Collaborate with internal teams and offshore partners to deliver timely and effective customer solutions
• Handle objections and resolve conflicts with empathy, professionalism and strong problem-solving skills
• Contribute to continuous improvement by identifying opportunities to enhance processes and service delivery
• Maintain high standards of quality, availability and service performance aligned with team KPIs

What We Are Looking For

• Strong customer service mindset with the ability to manage enquiries, complaints and complex situations professionally
• Excellent communication, negotiation and active listening skills with a high level of empathy
• Proven ability to problem solve, resolve conflicts and manage customer expectations
• Strong organisational skills with exceptional attention to detail and accurate data management
• Confident PC user with the ability to learn and navigate multiple systems and case management tools
• Ability to work autonomously while contributing positively within a team environment
• A proactive and adaptable approach with a focus on continuous improvement and positive change

Our Benefits

• One paid Life Leave day each quarter to recharge, reset and stay at your best
• Personal development and career opportunities
• Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wed company connection day
• Access to a wide range of wellbeing programs, including annual flu vaccinations and an employee assistance program
• Meaningful recognition for individual accomplishments and team successes

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming "forever better" which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally no matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.