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1st/2nd Line Support

Adria SolutionsManchester, Lancashire🇬🇧United KingdomPosted 27 Jul 2026

Why This Role Stands Out

This role offers fantastic opportunities to advance your IT career with comprehensive training in both cloud and on-premise technologies. You'll thrive here if you're a proactive problem-solver with strong troubleshooting skills and a passion for supporting end-users. Apply now to join a dynamic team and grow your expertise!

Quick Overview

Work Type
On Site
Schedule
Full Time
Level
Mid Senior

Job Description

1st/2nd Line IT Support - Manchester

Location: Manchester - On-site, 5 days per week

We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies.

Key Responsibilities:
  • Provide 1st and 2nd line support to end users, both remotely and on-site.
  • Manage and resolve hardware, software, and network issues.
  • Support Office 365, Exchange, and on-premise systems.
  • Respond to and resolve tickets using the company's helpdesk system.
  • Install, configure, and maintain IT equipment.
  • Escalate complex issues to senior engineers as required.
  • Maintain excellent communication with users, keeping them informed throughout the support process.
Skills & Experience:
  • Proven experience in a 1st/2nd line IT support or helpdesk role.
  • Strong troubleshooting skills and ability to resolve issues efficiently.
  • Experience with Office 365, Exchange, and on-premise environments.
  • Confident with hardware installation, maintenance, and problem resolution.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Benefits:
  • Excellent career progression and training opportunities
  • Good holiday entitlement
Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester

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