Job Overview

Position Title: IT Specialist (Mid-Level)
Request ID: HBITS-08-14898
Agency: Information Technology Services (ITS)
Project Name: PRJ 0251891-PBX to VoIP Conversion for OPWDD
Location: 50 Wolf Road, Colonie, NY 12205
Engagement Duration: 30 Months
Target Start Date: August 26, 2026
Work Schedule: Full-time (Monday – Friday, 8:30 AM – 5:00 PM)
Telecommute: 50% remote allowed (5 days per pay period after initial training)
Interview Format: In-person

Role Summary

As a Voice Consultation Tech, the IT Specialist will handle consultations for migrating legacy and local voice systems to the state’s shared, centralized VoIP platform, UniteNY. The role focuses on assessing existing systems and executing migrations using batch/bulk update files within the VOSS-4-UC management platform.

Day-to-Day Responsibilities

Legacy System Assessment: Assess legacy/local voice system setups and consult with clients regarding existing configurations.
VoIP Platform Migration: Coordinate configuration, installation, and migration to the UniteNY VoIP platform using bulk/batch update files in VOSS-4-UC.
Vendor & Telephone Number (TN) Coordination: Work with vendor partners to coordinate porting and migrating TNs from existing telco services.
Transition Management: Ensure smooth end-to-end migrations to the new centralized system.

Mandatory & Requested Qualifications

Mandatory Qualification

36–60 Months Experience: Candidate must be an experienced IT Specialist capable of working independently without assistance across technical architectures or business application environments.

Scored Requested Qualifications

48+ Months: Experience in Unified Communications (UC) / VoIP platforms.
48+ Months: Experience using Microsoft Excel.
12+ Months: Experience with software/hardware deployments.
6+ Months: Experience with VOSS / CUCDM (Cisco Unified Communications Domain Manager).
6+ Months: Experience with ServiceNow.
6+ Months: Experience with legacy telecommunications technologies (POTS, CTX, PRI, etc.).

Technical & Security Environment

Software Tools: VOSS-4-UC, ServiceNow, Pinnacle, MS Excel, Word, Visio, Forms, Active Directory, Outlook, Teams, WebEx.
Hardware: Cisco VoIP Phones, Cisco and Aruba routers/switches, Meraki WAPs, Laptops, iPhones.
Security Requirements: Mandatory ITS Security Agreements and Fingerprint-based Background Check.

IT Specialist - F2F Interview

Quick Overview

Job Description

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