Hiring: IT Field Service Support (Windows 11 Migration)

Job Summary (in List Format): IT Field Service Support (Windows 11 Migration experience required)

- Provide onsite deskside/field support for end users across multiple remote locations in Syracuse, NY.
- Travel independently using own vehicle to various client sites (mileage reimbursed).
- Deliver technical support for desktops, laptops, tablets, smartphones, printers, AV equipment, desk telephony, and basic networking.
- Install, configure, troubleshoot, and test computer systems, peripherals, and software in line with company standards.
- Specialize in Windows 11 migration, including OS imaging, reimaging, and software administration tasks.
- Maintain high levels of customer satisfaction through effective verbal and written communication.
- Work on-call during weekends/holidays as required; provide support in business and remote office hours.
- Assist with infrastructure administration functions and provide on-site coverage as part of a shift rotation.
- Use ticketing system (e.g., ServiceNow) to categorize, track, and update end user support/service requests.
- Ensure timely resolution of technical issues & regular user updates; take ownership from initiation to resolution.
- Perform asset inventory, equipment moves, and adherence to health and safety guidelines.
- Offer end user training and guidance on hardware/software usage and recommend/perform device upgrades as needed.
- Maintain documentation of support activities and follow established SLAs.
- Collaborate with team members in both BAU and project-based environments, demonstrating flexibility and teamwork.
- Support and administer Microsoft Azure, Intune, Active Directory, Office 365, Teams, and Google applications.
- Troubleshoot and support LAN technologies and video conferencing equipment.
- Perform other related duties as assigned.