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ServiceNow ITAM (SAM/HAM)

Tata Consultancy ServicesHyderabad, Andhra PradeshIndiaPosted 23 Jul 2026

Why This Role Stands Out

This hybrid ServiceNow ITAM role at Tata Consultancy Services offers fantastic opportunities for skill development in SAM and HAM modules, CMDB, and platform customization. You'll thrive here if you have a strong foundation in IT asset management and enjoy collaborating with diverse teams to drive efficiency and compliance. Apply now to grow your career with a globally recognized leader!

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

Dear Candidate,

Greetings from TATA Consultancy Services

Thank you for expressing your interest in exploring a career possibility with the TCS Family.

Hiring For:- ServiceNow ITAM (SAM/HAM)

Location: Hyderabad

Experience: 5 to 13yrs


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Key Responsibilities

  • Implement and configure ServiceNow SAM Pro and HAM Pro modules.
  • Manage software license compliance, normalization, reconciliation, and optimization.
  • Configure software models, license metrics, publishers, and entitlements.
  • Implement hardware asset lifecycle processes including procurement, deployment, transfer, refresh, and disposal.
  • Integrate ServiceNow ITAM with discovery tools, SCCM, Intune, JAMF, Flexera, Snow, and other asset sources.
  • Configure and maintain CMDB, asset repositories, and related workflows.
  • Develop and customize ServiceNow applications using:
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies
  • Flow Designer
  • IntegrationHub
  • Build reports, dashboards, and KPIs for asset governance.
  • Collaborate with IT, Procurement, Finance, Security, and Audit teams.
  • Support software audits and compliance reviews.
  • Perform data analysis, cleansing, and reconciliation activities.
  • Participate in platform upgrades, enhancements, and best practice implementations.

Required Skills

ServiceNow

  • Strong experience in:
  • ITAM (SAM Pro & HAM Pro)
  • CMDB
  • Discovery
  • Service Catalog
  • Incident & Change Management
  • Flow Designer
  • Integration Hub

Software Asset Management (SAM)

  • Software normalization and reconciliation.
  • License management and compliance.
  • Publisher packs configuration.
  • SaaS License Management.
  • Microsoft, Oracle, Adobe, IBM licensing knowledge.

Hardware Asset Management (HAM)

  • Asset lifecycle management.
  • Stockroom and inventory management.
  • Asset contracts and procurement processes.
  • Asset tracking and disposal workflows.

Technical Skills

  • JavaScript
  • REST/SOAP APIs
  • ServiceNow Scripting
  • Integration development
  • SQL knowledge (preferred)

Skills

Oracle
SOAP
SQL
Compliance
Inventory Management
JavaScript
Procurement
REST
Reconciliation
ServiceNow

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