ServiceNow ITAM (SAM/HAM)

Dear Candidate,

Greetings from TATA Consultancy Services

Thank you for expressing your interest in exploring a career possibility with the TCS Family.

Hiring For:- ServiceNow ITAM (SAM/HAM)

Location: Hyderabad

Experience: 5 to 13yrs

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Key Responsibilities

• Implement and configure ServiceNow SAM Pro and HAM Pro modules.
• Manage software license compliance, normalization, reconciliation, and optimization.
• Configure software models, license metrics, publishers, and entitlements.
• Implement hardware asset lifecycle processes including procurement, deployment, transfer, refresh, and disposal.
• Integrate ServiceNow ITAM with discovery tools, SCCM, Intune, JAMF, Flexera, Snow, and other asset sources.
• Configure and maintain CMDB, asset repositories, and related workflows.
• Develop and customize ServiceNow applications using:
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• Flow Designer
• IntegrationHub
• Build reports, dashboards, and KPIs for asset governance.
• Collaborate with IT, Procurement, Finance, Security, and Audit teams.
• Support software audits and compliance reviews.
• Perform data analysis, cleansing, and reconciliation activities.
• Participate in platform upgrades, enhancements, and best practice implementations.

Required Skills

ServiceNow

• Strong experience in:
• ITAM (SAM Pro & HAM Pro)
• CMDB
• Discovery
• Service Catalog
• Incident & Change Management
• Flow Designer
• Integration Hub

Software Asset Management (SAM)

• Software normalization and reconciliation.
• License management and compliance.
• Publisher packs configuration.
• SaaS License Management.
• Microsoft, Oracle, Adobe, IBM licensing knowledge.

Hardware Asset Management (HAM)

• Asset lifecycle management.
• Stockroom and inventory management.
• Asset contracts and procurement processes.
• Asset tracking and disposal workflows.

Technical Skills

• JavaScript
• REST/SOAP APIs
• ServiceNow Scripting
• Integration development
• SQL knowledge (preferred)