MSP Account Manager/Client Account Manager

Job Description

The MSP Account Manager will be responsible for managing client relationships, overseeing end-to-end staffing delivery, and ensuring successful execution of MSP programs. This role requires a strong understanding of US staffing processes, vendor management, and stakeholder engagement, with a focus on delivering results and maintaining high client satisfaction.

Key Responsibilities

• Act as the primary point of contact for clients, ensuring seamless communication and service delivery
• Manage and grow relationships with key client stakeholders across business units
• Partner with internal recruiting teams to ensure timely and quality candidate submissions and placements
• Ensure adherence to SLAs, contractual agreements, and compliance requirements
• Monitor and analyze MSP program performance, providing insights and recommendations for improvement
• Conduct regular client meetings, performance reviews, and business updates
• Handle escalations and resolve issues in a professional and timely manner
• Drive continuous process improvements to enhance delivery efficiency and client satisfaction
• Maintain accurate reporting, metrics tracking, and documentation
• Support proposal development, contract management, and account expansion initiatives

Required Qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related field (or equivalent experience)
• 3+ years of experience in MSP Account Management or US Staffing
• Hands-on experience working with MSP programs.
• Strong understanding of vendor management systems (VMS) and staffing workflows
• Excellent communication, negotiation, and stakeholder management skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Experience with ATS tools and MS Office Suite