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Technology

Desktop Support

LaBine & AssociatesSan Francisco, CA🇺🇸United StatesPosted 16 Aug 2026

Quick Overview

Work Type

Hybrid

Level

Mid Senior

Job Description

Key Responsibilities:

Deskside and remote technical support for company users.
Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
Support software applications.
Set up and support new employee workstation.
Maintain accurate documentation of incidents, assets, and resolutions.

Qualifications:

Associate degree in Information Technology or an equivalent combination of education and experience.
6+ years of desktop support experience
Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.

Skills

Help Desk

Technical Support

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