Information Technology Manager

IT Manager

Hospitality Technology & Systems Transformation

I’m currently working with an established hospitality and leisure organisation that is embarking on a significant technology transformation programme.

They are looking for an IT Manager to take ownership of a major systems migration initially, before becoming the permanent owner of the organisation’s IT infrastructure, technology estate and hospitality systems.

This is a genuinely hands-on opportunity for someone who enjoys operating across technology, project delivery, vendors and the wider business — and who wants to have a visible impact on both technology and day-to-day operations.

The organisation is replacing a number of legacy platforms with a new technology ecosystem covering areas including:

• Property Management Systems (PMS)
• Point of Sale (POS)
• Membership
• Spa & Leisure
• Golf
• Reservations / Distribution
• Payments and integrations
• Wider IT infrastructure

The initial transformation programme is expected to run for approximately 12 months , after which the role will transition into ongoing ownership of the technology estate.

What you’ll be doing

You’ll take ownership of the technology migration programme, coordinating multiple vendors and internal stakeholders across the organisation.

Key responsibilities will include:

Owning the overall technology migration programme and roadmap

Managing multiple concurrent workstreams, dependencies, risks and timelines

Managing and challenging technology vendors and implementation partners

Overseeing data migration, cleansing, validation and testing

Coordinating UAT, training, cutover and go-live

Working closely with senior stakeholders and operational teams

Taking ownership of wider IT infrastructure, including networks, Wi-Fi, cloud/server environments, telephony and end-user devices

Supporting IT security, backup, disaster recovery and cyber hygiene

Managing the ongoing performance and adoption of new technology platforms

Owning supplier relationships, SLAs, licensing and technology costs

The ideal candidate will have a strong background in hospitality technology and IT, ideally within a hotel, leisure, golf, spa or similar operational environment.

You'll ideally bring:

• Experience delivering complex technology implementations within hospitality
• Strong PMS experience and knowledge of hospitality technology ecosystems
• Practical experience with hospitality POS environments
• Knowledge of Spa, Leisure, Golf and/or Membership systems
• Experience managing data migration from legacy platforms
• Strong vendor and stakeholder management skills
• Excellent project/programme management capability
• A broad IT infrastructure background across networks, cloud/server environments and end-user technology
• A pragmatic, hands-on approach to IT ownership

Please contact me asap for a full spec.

Location: South East England

Type: Full-time, permanent

Working model: Primarily site-based

Sector: Hospitality / Leisure / Technology

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