MS Dynamics 365 CRM & Field Service Functional Consultant

Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring requirements are translated into scalable, high-quality solutions aligned with industry best practices.

Key Responsibilities

Lead requirement gathering sessions, workshops, and stakeholder discussions

Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service

Perform process mapping, gap analysis, and recommend optimized solutions

Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture

Validate system configurations through hands-on testing, walkthroughs, and solution reviews

Support Agile delivery processes, including backlog refinement and user story definition

Drive UAT planning and execution, including defect triage, tracking, and resolution coordination

Provide regular updates to stakeholders on progress, risks, and dependencies

Required Qualifications

8+ years of experience in IT project delivery / functional consulting

6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service

6+ years of Strong expertise in requirements analysis, functional design, and process optimization

Experience with UAT coordination and defect management

Familiarity with Agile and Waterfall delivery methodologies

6+ years of Experience with tools such as Azure DevOps, Jira, or similar

Preferred Qualifications

Microsoft Dynamics 365 / Power Platform certifications

Experience working in large-scale enterprise implementations