Lead Site Reliability Engineer

Lead Site Reliability Engineer



About the Company

This organization is focused on modernizing the mortgage insurance industry through a technology-first approach. Rather than relying on legacy systems and manual processes, the company leverages software, automation, artificial intelligence, analytics, and scalable operating models to deliver better customer experiences and drive business efficiency. Its mission is to build a more modern, data-driven insurance platform designed for long-term growth and innovation.

About the Role

The company is seeking a highly skilled and motivated Lead Site Reliability Engineer to play a key role in designing, implementing, and maintaining reliable, scalable, and high-performing cloud infrastructure within AWS. This individual will work closely with software engineering, operations, and cross-functional teams to improve platform reliability, enhance developer productivity, and drive operational excellence through automation, monitoring, and incident response practices.

Key Responsibilities

• Lead and mentor a team of Site Reliability Engineers, including both full-time employees and contractors.
• Prioritize, assign, and review technical work while providing guidance and feedback on code and infrastructure changes.
• Design, implement, and maintain scalable, secure, and highly available cloud infrastructure in AWS.
• Build and support monitoring, alerting, and observability solutions to ensure platform health and uptime.
• Automate infrastructure provisioning and configuration management using Infrastructure-as-Code tools.
• Develop and enhance CI/CD pipelines to improve deployment efficiency and software delivery.
• Lead incident response efforts, conduct root cause analysis, and implement long-term solutions.
• Partner with engineering teams to optimize performance, reliability, scalability, and cloud costs.
• Promote operational best practices across infrastructure and application environments.
• Develop and maintain disaster recovery and business continuity capabilities.

Qualifications

• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.
• Advanced degree in Computer Science or a related discipline is preferred.

Required Technical Skills

• AWS cloud infrastructure and services
• Kubernetes and container orchestration platforms
• Infrastructure as Code (Terraform or similar tools)
• CI/CD and deployment automation
• Git and modern version control practices
• Containerization technologies (Docker)
• Monitoring, logging, and observability platforms
• Scripting and programming experience
• Database administration and management
• Incident and problem management
• Security, compliance, and cloud governance

Preferred Experience

• Experience with enterprise monitoring and observability platforms
• Cloud networking and security best practices
• Disaster recovery and resilience planning
• Workflow automation and orchestration tools
• Experience in insurance, financial services, or other regulated industries
• AWS certifications or equivalent cloud certifications preferred