Medical Office Associate I, Full Time - 8am-4pm, Endocrinology, Morristown

Job Responsibilities & Essential Functions

• Phone Coverage: Answer, handle, phone calls in a timely and efficient manner. Utilize appropriate telephone etiquette.
• Scheduling: Using general scheduling guidelines appropriately schedule patient appointments selecting appropriate visit type/length of visit. May be required to schedule meetings for physicians.
• Registration: Greets patient promptly upon arrival to practice. Accurately collects and documents time-of-service payments. Verifies/collects: demographics, emergency contact information, and insurance information. Correctly registers patients in system, including registration paperwork.
• EMR: Accurately enters information into EMR. Uses EMR for prescriptions, phone notes, referrals, outreach, check-out, etc.
• May require managing reporting, surgical scheduling, managing authorizations and referrals, maintaining adequate supply inventory.
• Other duties as assigned.
• Travel to other practices as required by practice leadership.

Other Desired Skills, Abilities & Knowledge

• Must demonstrate interpersonal, written and verbal communication skills are required in order to serve a diverse customer base. knowledge of how to assist patients in a timely manner with concerns and/or complaints.
• Be proficient in the following, but not limited to: patient registration, appointments, scheduling, arrival appointments, EMR phone notes, indexing documents within EMR, telephone etiquette.
• A working knowledge of computers. Knowledge regarding medical terminology, insurance, Electronic Medical Records (EMR) preferred.
• Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and staff in balance with sound business practice.
• Must operate standard office machines and equipment such as photocopiers, PC, fax, scanner, general office and communications equipment.
• Basic problem solving and decision-making skills required.

Required

• High school diploma or GED equivalent
• Prior experience in an office setting with administrative tasks

Preferred

• Medical practice or other medical office experience