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Adobe Journey Optimizer (AJO) Solution Architect

Geysers International IncNew York, NY🇺🇸United States

Why this role stands out

This hybrid role offers a fantastic opportunity to architect cutting-edge customer engagement solutions using Adobe Journey Optimizer and Adobe Experience Platform, driving significant impact for enterprise clients. You'll thrive here if you're a seasoned AJO/AEP expert with a passion for complex integrations and data-driven personalization, enjoying collaborative work with diverse teams. Embrace this chance to advance your career by designing innovative customer journeys and shaping the future of digital experiences.

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationNew York, NY, United States
AWSSnowflakeAzureDatabricksGoogle CloudKafkaREST

Job description

Role Summary

We are looking for an experienced Adobe Journey Optimizer (AJO) Solution Architect to design and implement enterprise-scale customer engagement solutions using Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP).

Key Responsibilities

  • Design end-to-end AJO/AEP architecture for customer engagement and personalization.
  • Lead implementation of complex customer journeys across email, SMS, push, web, and other channels.
  • Design AEP data models including XDM schemas, datasets, Real-Time Customer Profile, and identity resolution.
  • Develop audience segmentation and real-time personalization solutions.
  • Integrate AJO/AEP with CRM, Salesforce, data warehouses, APIs, and other enterprise applications.
  • Define event-driven and batch data ingestion strategies.
  • Design REST API integrations and custom actions.
  • Ensure data governance, security, privacy, and consent requirements are followed.
  • Create solution architecture documents, technical designs, and integration diagrams.
  • Work closely with business stakeholders, marketing teams, developers, data engineers, and enterprise architects.
  • Provide technical leadership, troubleshoot implementation issues, and mentor development teams.

Required Skills

  • 10+ years of overall IT experience.
  • 5+ years of Adobe Experience Cloud experience.
  • 3+ years of hands-on AJO and AEP architecture/implementation experience.
  • Strong knowledge of AJO, AEP, XDM, Real-Time Customer Profile, Identity Service, Segmentation, and Journey Orchestration.
  • Strong experience with APIs, integrations, data architecture, and real-time event processing.
  • Experience with Adobe Real-Time CDP, Analytics, Target, or Campaign is a plus.
  • Excellent communication and stakeholder-management skills.

Preferred Qualifications

  • Adobe certifications.
  • Salesforce/CRM integration experience.
  • Cloud platforms such as AWS, Azure, or Google Cloud Platform.
  • Kafka, Snowflake, or Databricks experience.

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