Print Services Operations Analyst

Mission: Ensure operational continuity of NA Print Services, acting as service liaison and operational analyst.

Key Activities: - Act as primary interface with EUS Director and project related activities supporting print capabilities, large project initiatives, and print operational troubleshooting - Manage lifecycle of Print devices (inventory, expired contracts, zero-usage, suspensions, ETF waivers)

- Escalate and follow-up on system/application issues (coverage, in-building connectivity)

- Analyze print type usage usage, identify overages, propose optimization actions

- Assist large-scale Printand facilities initiatives (deployment, recycling, migration)

- Contribute to process improvement and cost savings initiatives

- Ensure rapid reaction and autonomy in dealing with infrastructure or cloud service issues Required Competencies:

- Excellent knowledge of Print technology, Print mechanics, contract lifecycle, and operational support of all print technology

- Technical understanding of Print technology set up configuration (on prem / cloud print services)

- Proficiency in ServiceNow or equivalent ITSM solutions



Qualifications & Background:

- Minimum AS +3 (e.g. Print, IT degree)

- Strong understanding of the Print industry (operator processes, contract structures, mobile lifecycle management)

- Good IT culture (ticketing tools, databases, data visualization)





Deliverables:

- Operational KPI tracking (response times, resolution, savings)

- On-demand incident/escalation reports

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