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Customer Community & Enablement Manager.

ThreecoltsUnited States🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationUnited States, United States
OnboardingCustomer SuccessVideo Editing

Job description

About Threecolts

Threecolts is a software suite built for consumer brands, helping them recover revenue, operate more efficiently and grow across major retailers and marketplaces.
Our largest business, Margin Pro, helps brands recover money owed to them by retailers and marketplaces such as Amazon, Walmart and Target by managing disputes on their behalf. Alongside this, we’re building and scaling newer products, including AI Operator and Retail 365, while continuing to grow our portfolio of subscription products across our customer base.

Who We Are

We’re a global team of 340 people across 33 teams, having grown through 24 acquisitions. We operate with a flat structure, giving people real ownership and the ability to move quickly. AI is embedded in how we work across the business, helping us increase speed, improve quality and operate at scale.

Salary: $45,000

Full-time/WFH

About the Role

We're looking for a Customer Community & Enablement Manager o build strong relationships with Threecolts customers, grow engagement across our communities and help customers get the most value from our products.
This is a hands-on, customer-facing role focused on community management, product education, live training and customer advocacy.

Key Responsibilities

  • Manage and grow engagement across Threecolts and Seller 365 customer communities.
  • Host live customer education sessions, webinars, workshops and product demonstrations.
  • Create helpful educational content, including tutorials, FAQs, onboarding guides and product walkthroughs.
  • Build strong customer relationships and encourage participation in events, research, betas and advocacy.
  • Gather customer feedback, identify recurring challenges and share insights with internal teams.
  • Recruit and coordinate customers for product testing, research and feedback programmes.
  • Represent Threecolts confidently on customer calls, video and at virtual or in-person events.
  • Work closely with Education, Customer Care, Product and Innovations to improve the customer experience.

Qualifications

  • Experience in community management, customer education, customer success or a similar role.
  • Confident presenting, hosting webinars and delivering product training.
  • Strong communication and relationship-building skills.
  • Ability to quickly learn software products and explain technical features simply.
  • Experience creating customer-facing educational content.
  • Proactive, organised and comfortable managing multiple priorities.
  • Comfortable appearing on camera and engaging directly with customers.
  • Experience in ecommerce, marketplace selling or SaaS is a plus.
  • Familiarity with AI tools is an advantage.
  • Video editing skills

What Success Looks Like

  • An active, engaged customer community.
  • Consistent, high-quality customer education and training.
  • Increased participation in betas, research and advocacy.
  • Customer feedback translated into useful education and product improvements.
  • Stronger customer relationships and product adoption.

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