Resident Liaison Officer

For over 60 years, we have been delivering premium homes for a life less ordinary. Built with care, quality and attention to detail, our homes are set within carefully planned, sustainable communities in beautifully chosen locations, giving our customers a home they’ll love.

Our success is built on exceptional people, and we’re committed to attracting, developing and retaining the very best talent in the industry. We’ll give you the support, opportunities and culture to thrive, grow your career and be part of something that matters in a place where you can truly belong.

Crest Nicholson are looking for a Resident Liaison Officer to play a crucial role and join their team on a 1 year Fixed Term Contract Basis.

As Resident Liaison Officer you will be responsible for communications and relationships with contractors, freeholders, management companies, leaseholders and residents across a number of projects from assessments through to completion of remediation works.

Typical Duties:

• Ensuring clear, accessible, and customer-focused communications through various written channels and face to face.
• Acting as the primary point of contact for residents, ensuring queries and concerns are handled promptly and professionally.
• Liaise with the on-site construction team and site managers to monitor compliance with the Government Remediation Code, obtain progress updates, and ensure any issues raised by customers or residents are resolved promptly and effectively.
• Represent Crest and attending meetings with Responsible Entities and residents in relation to remediation works.
• Proactively identifying opportunities to enhance the customer experience throughout the project lifecycle.

Desired Experience / Attributes:

• Previous experience of customer or resident-facing roles.
• Strong resident and customer service skills with empathy and ability to handle sensitive situations professionally.
• Excellent written and verbal communication skills with experience in producing newsletters, presentations and other written and digital communications.
• Proactive and ability to manage multiple priorities and work under pressure.
• Valid driving license (To allow for travel to meetings).
• Previous experience working in housebuilding industry.

The Company

Our people are at the heart of our business, and we’re committed to creating an inclusive workplace where everyone feels valued, supported and able to thrive.

We welcome applications from people of all backgrounds and recognise that everyone has different needs outside of work too. That’s why, wherever possible, we’ll consider flexible working requests across every role, helping you find the right balance between work and life.

We're passionate about creating a culture built on collaboration, openness and continuous development, where your contributions are recognised, your career can grow, and you can make a real impact.

As part of the recruitment process, we'll ask you to provide some personal information so we can process your application. To find out more about how we collect, use and protect your data, please see our Recruitment Privacy Policy on the Crest Nicholson website.