Customer Trust & Assurance (CyberSecurity)

About the Role

In this role, you will represent the security of a modern SaaS platform by delivering accurate, engineeringinformed responses to security questionnaires, RFIs, and duediligence requests. You will work closely with internal engineers to understand how the platform is architected, validate the security design, and translate complex technical information into clear, customerready explanations.

You will articulate how the platform is built and secured to both technical and nontechnical audiences, earning trust through clarity, confidence, and technical credibility. Operating at the intersection of product security, cloud security, and customer assurance, you will help transform detailed engineering knowledge into strong customer confidence in the platform''''s security posture.

What You Will Be Doing

• Respond to customer RFIs, security questionnaires, and duediligence inquiries related to security, privacy, and compliance.
• Collaborate closely with internal teams to gather, validate, and align accurate technical responses.
• Interpret and translate technical security concepts into clear, customerready explanations.
• Support customer trust initiatives, including audits, certifications, and process improvements.
• Ensure timely, highquality delivery of all responses and maintain excellent communication throughout the customer lifecycle.
• Develop a deep understanding of the platform’s architecture, including cloud infrastructure, application components, identity flows, and data protection mechanisms.
• Articulate security design decisions, architectural patterns, and threat mitigation strategies in a way that builds high customer confidence.
• Partner with engineering teams to ensure externally communicated security details accurately reflect system design and controls.
• Enhance and maintain technical security documentation, architectural diagrams, and reusable content for customer assurance.
• Identify opportunities to improve clarity, consistency, and technical depth across customerfacing security materials.