Microsoft POS Support Specialist

Title- Microsoft POS Support Specialist

Location- wilmington DE (Onsite from day 1)

Job Description 

• Provide day to day technical support for Microsoft POS systems.
• Diagnose and resolve hardware, software, and network related issues related to the POS systems.
• Configure and maintain POS terminals, peripherals, and related equipment.
• Assist with software updates, patch management, and system configurations to ensure up to date security and functionality.
• Collaborate with internal IT teams and vendors to escalate and resolve complex issues.
• Ensure timely resolution of incidents and service requests related to POS systems.Document issues, resolutions, and updates in the ticketing system.
• Provide training to retail staff on the usage and troubleshooting of POS systems.
• Perform regular audits of POS system performance and recommend improvements or optimizations.
• Support the integration of POS systems with other enterprise solutions like inventory management and payment gateways.
• Monitor POS system compliance with industry standards and security policies.